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What's It Like To Volunteer For...The Egale Youth OUTreach Counselling Centre

Posted By Samantha Glave, Volunteer Guest Blogger, May-24-16
Updated: May-24-16


Estimated reading time: 4 minutes

Population Served: Lesbian, gay, bisexual, transgender, intersex, queer/questioning, and two-spirited (LGBTIQ2S) children and youth up to age 29 who are homeless, unstably housed, or at risk of homelessness or who are in need of a space in which to feel welcome and supported

When homophobia, biphobia, transphobia, violence and harassment combine with the experience of homelessness and other stressors, they take their toll on mental health and overall well-being. The Egale Youth OUTreach Counselling Centre (EYO) provides direct services to LGBTIQ2S youth to help address these challenges.

So, what part can you play in this organization?  According to Jesse Hatch, a Peer Resource Worker with the EYO, it can be as simple as playing a game of Uno or watching a movie! She states that peer support can come in uncommon but valid forms.  Below, Jesse shares her experience volunteering at the EYO.

Describe your role as a Peer Resource Worker.

JH: My role is focused on offering peer support and aiding in the preparation of fresh, nourishing meals and snacks for our service-users. I strive to create meaningful, healthy relationships with the youth and facilitate referrals to relevant and desired services whenever possible.


What is the time commitment involved?

JH: A regular shift at Egale is 4 hours weekly during the drop in hours of
3 p.m.-7p.m. On average, I volunteer for 16 hours a month. 


What type of training were you provided with?

JH: Egale provides informative and thorough training before you enter the space to volunteer. The training familiarizes volunteers with the appropriate use of language, boundaries and etiquette when interacting with service-users and is delivered through a harm reduction lens.


What skills and characteristics do you feel contribute most to success in your role?

JH: Compassion and patience are crucial when interacting with people in crisis. It is important to be mindful of boundaries when interacting with service-users, while striving to provide the highest level of empathic support and care. For example, using inclusive language or actively engaging when an individual is relaying a personal experience or asking for your advice.


What have you learned from this volunteering experience?

JH: This experience has taught me the value of self-awareness and mindfulness when interacting with new people. Volunteering at the EYO reminds me that we should unpack what we bring into our interactions with others and examine the cursory assumptions we make about people.


What advice do you have to give to anyone looking to do this type of volunteering?

JH: Critically analyze why you are drawn to a position before applying. You will likely thrive in this position if you feel like you might be suited for it, are drawn to it by personal experiences with queerness, have an interest in intersectionality and trauma-informed care and have a desire to help your community.

If you are interested in working with an organization with the following values:

·      LGBTIQ2S Affirming

·      Client Centric Service

·      Youth Empowerment

·      Strengths-Based Approach

·      Anti-Racism/Anti-Oppression

·      Non-Judgment

·      Community and Collaboration

Contact Egale at 416-964-7887 or visit the Egale Website to learn about the various volunteer roles available and read some Frequently Asked Questions about the organization. 


Samantha Glave is a writer and editor whose work is regularly published on the Ontario Public Service’s intranet. When she’s not writing, you can find her watching science-fiction, doing kettle bell workouts or reading the latest research on raising the ‘strong-willed’ child. She lives in Toronto with her husband and their six-year old son. 

You can find her on LinkedIn

Tags:  Human Rights  LGBT Rights  Volunteer  Volunteer in Toronto  Volunteering  volunteering in Toronto  What's It Like To Volunteer  Youth Support 

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