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Ask Kelly - What is a Referral Counsellor?

Posted By Kelly DeVries, Community Engagement Coordinator, August-15-16
Updated: August-12-16
 Ask Kelly Banner


“Ask Kelly” is our blog series aimed at answering your most pressing volunteer questions. As Volunteer Toronto’s Community Engagement Coordinator, Kelly DeVries is our in-house expert on all things volunteering. Got a burning question? She’s here to help!

Submit your question to - subject line: Ask Kelly

Estimated reading time: 2 minutes

Dear Kelly,


I heard that Volunteer Toronto has Referral Counsellors we can meet with one-on-one to talk about our volunteer interests. What exactly happens in this meeting?



Hello Antoniette,

Thank you so much for your email and your interest in our Referral Counsellor services at Volunteer Toronto.

Referral Counsellor Vivian helping a client at Volunteer Toronto
 Referral Counsellor Vivian (right) helping a client

Our Referral Counsellors are wonderful volunteers who come in one day a week to support people who are looking to volunteer. The Referral Counsellors are knowledgeable about volunteering and are here to answer your questions and provide suggestions of where to apply. This can be done in-person, over the phone or through email.

If you contact a Referral Counsellor they will ask questions to further understand what kind of opportunity you are interested in and will follow our Reflect, Research and Reach Out model for finding a suitable position. They will also show you how to navigate the website and provide tips for searching through our volunteer opportunities database. There is no need to bring anything along with you to the appointment, but I do encourage you to think a bit about what you’re interested in.

The Referral Counsellors aim to provide 4-6 suggestions of opportunities to apply to based on our current listings.

After speaking with a Referral Counsellor it is up to you to take the initiative and apply directly to the organization you are interested in. This is listed under the “How to Apply/Contact” section of each listing. Please note that the Referral Counsellor will not match you directly with any opportunities, nor do they do any of the screening for the position.

After providing suggestions of opportunities and helping answer your questions, the Referral Counsellors will strive to ensure that you understand the next steps in the application process.

Our goal at Volunteer Toronto is that people feel empowered to begin volunteering and the Referral Counsellors are a large part of making that happen! Feel free to contact a Referral Counsellor if you have questions or need some assistance while looking for a volunteer position. They can be reached at 416-961-6888 ext 232 or

Thanks so much for your excellent question Antoniette!



Kelly Devries, Community Engagement CoordinatorKelly DeVries is Volunteer Toronto's Community Engagement Coordinator. She coordinates a team of hardworking volunteers who represent Volunteer Toronto at community events. She is the voice of our Volunteer Times newsletter and assists the many events and programs we organize to inspire people in Toronto to volunteer.

Tags:  Help finding a volunteer position  How to start volunteering  Referral Counsellor  volunteer  volunteer in Toronto  Volunteer Toronto services 

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