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CCVI - Standard 10
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Elements of the Code


Organizational Standards For Volunteer Involvement



Support and Supervision


Prior to the placement of volunteers in their roles, the level of support or supervision required should be determined based on the complexity and risk of the role. Where applicable, each volunteer should know their supervisor. Supervision increases the motivation of volunteers, helps ensure the organization's mandate is met, and gives volunteers a sense of belonging within the organization. 

  • Volunteers recieve a level of support or supervision appropriate to the role and are given regular opportunities to offer and receive feedback.
  • The complexity and risk of each role determines the level of supprt or supervision. 
  • Volunteers are matched to their role and introduced to their support or supervisors at the start of their involvement. 
  • The performance of volunteers is reviewed on a regular basis. 
  • Random spot checks with volunteers (and clients) are used to assess volunteer performance, if appropriate. 
  • Volunteers are given and encouraged to use mechanisms for providing input to the organization.
  • Support and supervisory formats, processes, and tools are accessible, unbiased, and inclusive. 
  • Situations requiring reprimand and dismissal follow policies and procedures fairly and consistently, while respecting the safety and dignity of all concerned. 


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