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CCVI - Standard 11
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Elements of the Code


Organizational Standards For Volunteer Involvement



Records Management


Records should be maintained on every volunteer involved with the organization using a confidential, secure system. Records should include application forms, records of interviews, role descriptions, letters of reference, performance appraisals, and current contact information. Records are also useful in evaluating the impact of volunteer involvement. 

  • Standardized documentation and records management practices are followed and in line with current relevant legislation. 
  • Records are kept for each volunteer using a confidential, secure system respecting the privacy of personal information whether in electronic or hard copy format. 
  • Statistical information about volunteer engagement is regularly shared with staff and volunteers in the organization.  
  • With appropriate agreement, testimonials about volunteer involvement are shared within the organization to promote volunteer involvement.
  • The organization keeps informed of current legislation, Human Rights Codes, and other relevant guidelines for records management, privacy, access to information, and confidentiality practices. 


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