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CCVI - Standard 14
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Elements of the Code


Organizational Standards For Volunteer Involvement




An evaluation framework is in place to assess the performance of volunteers and gauge volunteer satisfaction. The volunteer engagement strategy should be evaluated regularly to ensure the involvement of volunteers contributes to the organization's mandate. An evaluation of the volunteer engagement strategy should include: reviewing goals and objectives, identifying results achieved, obtaining feedback from current volunteers and clients, and collecting and reviewing both quantitative and qualitative date about volunteer involvement. 

  • The impact of the volunteer engagement strategy is evaluated to ensure the needs of the organization are met. In addition, volunteer involvement should be evaluated to ensure the needs and goals of the volunteers are met.
  • Performance goals are established annually for the volunteer engagement strategy.
  • The achievement of performance goals is assesssed on an annual basis. 
  • The volunteer engagement strategy is evaluated regularly by the board of directors to ensure it serves the organization's mission. 
  • Volunteers are able to give feedback to the organization about their involvement.
  • The performance of individual volunteers is assessed regularly.
  • Proper mechanisms for assessing volunteer satisfaction are in place. 


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