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CCVI - Standard 4
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Elements of the Code


Organizational Standards For Volunteer Involvement



Volunteer Administration


Managing volunteers is both an art and a science. The job is highly complex and demands a wide range of skills. Regardless of whether they are paid staff members or volunteers, managers of volunteer resources should have the necessary skills, experience, and support to do the job well.

  • The organization has clearly designated individual(s) with appropriate qualifications responsible for volunteer involvement.
  • The designated person has an appropriate level of education and experience to support volunteer involvement. 
  • A written job description is developed for the designated role and reviewed regularly.
  • The designated person is a member of the management or administrative team or a key leadership volunteer.
  • The designated person works collaboratively with staff, the local volunteer centre, and other organizations to ensure the effectiveness of the volunteer engagement strategy.
  • The designated person works with all staff in their roles to support and enable volunteer involvement. 
  • Professional development opportunities are provided on a regular basis for all individuals responsible for volunteer engagement. 
  • The performance of the designated person is reviewed regularly and includes feedback from both staff and volunteers. 


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344 Bloor Street West, Suite 404
Toronto, ON
M5S 3A7

T. 416-961-6888
F. 416.961.6859

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