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CCVI - Standard 5
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Elements of the Code


Organizational Standards For Volunteer Involvement


Risk Management and Quality Assurance


Volunteer involvement requires that organizational staff identify, assess, and appropriately manage potential risks to the organization and its clients, members, participants, and volunteers that may result from delivery of a volunteer-led program or service.

A risk management audit for all volunteer roles is integral. Audits are based on the role, not the individual volunteer. Staff will determine appropriate procedures and processess to assure quality program standards are achieved. In some organizations, the risk management and quality assurance program is formalized to achieve accreditation.

  • All volunteer activities are assessed for risk factors.
  • Procedures and processes are identified to manage or mitigate the risk factors associated with volunteer activities. 
  • Volunteers are fully informed of the potenitial for risk and are trained to manage or mitigate the risk factors. 
  • Opportunities exist for volunteers to give feedback to the organization about risk factors. 


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