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Little Bites: Solutions you can snack on – Episode #7 ft. Melina Condren on outcomes and impact

Posted By Adam Dias, May 15, 2018

Estimated reading time - 2 minutes. Episode runtime: 11:30 minutes. 


Now on iTunes!

Sammy here—your Training Specialist from Volunteer Toronto. Episode 7 of Little Bites is here with more Solutions you can Snack On!

At Volunteer Toronto, we know volunteer managers, like you, are busy. If you’re looking to save time, on challenges from small to big, we’ll give you tips during every episode of Little Bites. Each month I'll welcome a different guest to talk volunteer management, favourite snacks and great ideas we think you should know about. You can check back here monthly for new episodes on our blog!

How do you know your volunteers are making an impact? In this episode, I’m joined by Melina Condren, Director of Services for Non-Profits here at Volunteer Toronto—also our resident expert on collecting and using hard data for program evaluation.

Listen now to learn more about how to determine your program’s strengths and weakness. Discover the differences between output, outcome, and impact—even learn why surveys aren’t always the best tool for data collection. Listen now!


As we discussed in this episode, it’s important to:

  • Set the goal of your evaluation from the beginning—what do you want to find out?
  • Identify your program’s targets—clients, volunteers, stakeholders, or all of the above.
  • Decide on the tools you’ll use to collect data and what you’ll do with the data once you’ve collected it.

Check out our online Volunteer Program Evaluation course to learn more about how to launch your very own evaluation!


Do you have a pressing question you want answered on air? E-mail me at or tweet @VolunteerTO with #VTlittlebites. Did you know? Little Bites is now on iTunes!

Thanks for listening, and keep snacking!


As Volunteer Toronto's Training Specialist, Sammy Feilchenfeld develops and delivers in-person, online and on-demand training in order to support managers and coordinators of volunteers in Toronto’s non-profit and charitable organizations.

Tags:  Assessing your volunteer training program  volunteer management  Volunteer Management resources  volunteer management tools  ways to improve your volunteer program 

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