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Little Bites: Solutions you can snack on - Episode #4 - Heather Johnson on tools to fall in love with

Posted By Sammy Feilchenfeld, February 15, 2018
 

Estimated reading time - 2 minutes. Episode runtime: 12:13 minutes. 

 

Sammy here—your Training Specialist from Volunteer Toronto. Episode 4 of Little Bites is here with more Solutions you can Snack On!

At Volunteer Toronto, we know volunteer managers, like you, are busy. If you’re looking to save time, on challenges from small to big, we’ll give you tips during every episode of Little Bites. Each month I'll welcome a different guest to talk volunteer management, favourite snacks and great ideas we think you should know about. You can check back here monthly for new episodes on our blog!

What tools do you use to make volunteer management easier? Heather Johnson, Manager, Volunteer Program and Human Resources at Dixon Hall Neighbourhood Services, joins me in “The Pantry” to share our top tools and resources that you have to start using today!

We each prepared three favourites that we’ve both relied on in our volunteer engagement practice. Can you guess what they might be? Tune in to find out and you can check out our list below:

 

Want to learn more about these great tools and resources? Take a look at the links below:

  • Trello – A great visual task management tool; you can use it for free online and share it with your volunteers to give your to-do lists an upgrade
  • Slack – Like instant messaging for your volunteers; you can add volunteers as  regular users or guest accounts and non-profits can get upgrades for free
  • Google Sheets – Part of the free Google Drive apps, Sheets lets you upload and live edit spreadsheets at the same time as volunteers and peers
  • Feedback Box – Consider using SurveyMonkey for online surveys or TalkRoute for a virtual voicemail feedback box

 

Do you have a pressing question you want answered on air? E-mail me at littlebites@volunteertoronto.ca or tweet @VolunteerTO with #VTlittlebites.

Thanks for listening, and keep snacking!

 

As Volunteer Toronto's Training Specialist, Sammy Feilchenfeld develops and delivers in-person, online and on-demand training in order to support managers and coordinators of volunteers in Toronto’s non-profit and charitable organizations.


Tags:  best practises in volunteer engagement  Free resources  good leaders  how to be more efficient in your volunteer program  How to keep volunteers  how to motivate volunteers  how to supervise volunteers  How to thank your volunteer  innovative thinking for volunteer management  leaders of volunteers  people management  planning for volunteers  supervising volunteers  Thanking your volunteers  volunteer  volunteer coordination  volunteer coordinators  volunteer engagement  Volunteer Feedback  volunteer management  Volunteer Management resources  volunteer management software  volunteer management tools  volunteer managers  volunteer program  volunteer programs  volunteer retention  volunteer supervisors  volunteer toronto training  volunteer training  volunteers  ways to improve your volunteer program 

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3 Things To Think About When Recognizing Your Volunteers

Posted By Sammy Feilchenfeld, Training Coordinator, November 17, 2015
Updated: November 16, 2015
 

Estimated reading time: 4 minutes 

 

As Volunteer Toronto’s Training Coordinator, one of the questions I hear more than any other is “how do I recognize my volunteers?” With the United Nations International Volunteer Day fast approaching on December 5th, this is the perfect time to think about meaningful ways to thank your volunteers! We have a lot of resources and online courses on this topic, but volunteer needs and wants change all the time - the person best suited to know what kind of recognition your volunteers want is…you!

Let me break down what the research says first. In a recent survey from Volunteer Canada, we found that volunteers prefer, more than anything, to be told about the impact of their work. After that, they want to be thanked in-person, informally and prefer informal events over letters and formal events.

When organizations were asked what kind of recognition they like to give volunteers, they put thanking them informally at the top too, but follow that with letters and formal events. Based on this research, it looks like organizations and volunteers aren’t on the same page when it comes to recognition!

We know recognizing volunteers helps them feel appreciated, valued and like integral members of your team, but the wrong recognition may send the wrong message. If you have lots of volunteers, you don’t want to relegate your recognition to impersonal form letters.

 
 Graph taken from Volunteer Canada's Volunteer Recognition Study

 


So how do you recognize your volunteers in a meaningful way?

 

1. Get to know their motivations
People volunteer for many different reasons. Get to know why they’re there and what keeps them returning. Maybe your volunteers are looking for more social interactions or to gain skills for their careers. Can you think of some recognition methods that could serve those motivations? For example, if they're looking for work, a reference letter would be a great form of recognition that matches their motivations!

2. Get to know their work
Even though you may have many volunteer roles that do a lot of different things, get an idea of what your volunteers are actually doing, and how that serves your mission, to make your recognition relevant. Don’t just thank them for their work, thank them for the specific thing they did that day that made an impact!

3. Get to know their preferences
As the Volunteer Canada survey noted, it’s important to recognize your volunteers in the way they prefer. Ask your volunteers what kind of recognition they’d appreciate, and do your best to cater to that. Maybe your annual banquet can be skipped in favour of a more meaningful means of recognition.

 

It’s easy to informally recognize your volunteers every day in a meaningful way. Treat volunteers as team members and ask for their input. Ask your volunteers if they are satisfied, allow room for them to grow and make them aware of other volunteer contributions (and their impact). Most importantly – and probably most easily too – take the time to say thank you, especially on December 5, International Volunteer Day!

Check out Volunteer Toronto's online learning centre to get more recognition tips!  

 

As Volunteer Toronto's Training Coordinator, Sammy develops and delivers in-person, online and on-demand training in order to support managers and coordinators of volunteers in Toronto’s non-profit and charitable organizations. 

Tags:  how to thank your volunteers  Thanking your volunteers  Volunteer appreciation  Volunteer recognition  volunteer retention  what kind of recognition do volunteers want? 

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