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AODA - Overview
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The Accessibility for Ontarians with Disabilities Act (AODA) became law in 2005. Its goal is to create an accessible Ontario by 2025 by removing barriers in a number of areas. Under the AODA, mandatory accessibility standards are being developed for all organizations and businesses that provide goods or services to the public or to third parties. Accessibility Standards are the rules that all businesses and organizations, including Nonprofit organizations, agencies and other charities in Ontario will have to follow in order to identify, remove and prevent barriers to accessibility.

The AODA is developing Accessibility Standards in five areas:

  • Customer Service (this Workbook is directed towards this Standard)
  • Integrated Standards:
    • Transportation
    • Information and Communications
    • Employment
    • Built Environment (buildings and other structures)

The Ontario Government has introduced a phased-in approach to the implementation of the Integrated Regulated Standards with full compliance required by 2021.

As of January 1, 2010, public sector organizations (including provincial/municipal government, hospitals and schools) have to be in compliance with the AODA Customer Service Standard.

As of January 1, 2012, organizations in the Nonprofit Sector who provide goods or services in Ontario and have one or more paid employees, will be required to be compliant with the AODA Customer Service Standard. Penalties for non-compliance are:

  • up to $50,000 per day for Directors
  • up to $100,000 per day for an organization



The Act


1: Nonprofits and The Act

2: Overview

3: Core Principles

4: Requirements

5: Context for Nonprofits





Key Terms

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