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CCVI - Standard 3
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Elements of the Code


Organizational Standards For Volunteer Involvement



Policies and Procedures


Policies and procedures help clarify responsibilities and ensure consistency. they should be developed and documented on a broad spectrum, from volunteer roles and screening, to grounds for dismissal. The organization's board of directors needs to ensure volunteer policies are congruent with other policies within the organization. The manager of volunteer resources is responsible for identifying any specific policies and procedures required. These policies should be reviewed regularly to ensure they align with current trends in volunteer involvement, such as virtual volunteering, social media, recruitment strategies, etc.

  • A policy framework that defines and supports the involvement of volunteers is adopted by the organization.
  • Policies and procedures are adopted by the organization to provide a framework that defines and supports the involvement of volunteers.
  • The organization's planning process incorporates volunteer involvement.
  • The board has approved the overall goals for volunteer involvement.
  • Governance and operational policies are in place, reviewed regularly, and incorporate current volunteer engagement trends and best practices. 
  • Policies and procedures are communicated to all staff and volunteers.
  • Policies and procedures are followed consistently and equitably.
  • Program policies enhance the experience of a diversity of volunteers.
  • Policies and procedures are consistent with national and provincial/territorial Human Rights Codes, the Freedom of Information and Protection of Privacy Act, and provincial/territorial employment standards legislation.


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Volunteering in Response to COVID-19

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Volunteer Toronto Central-West (Temporarily Closed)

721 Bloor Street West, Suite 202
Toronto, ON
M6G 1L5

Mailing Address

2425 Eglinton Avenue East, Suite 214
Scarborough, ON
M1K 5G8

(Virtual) Hours of Operation


Friday: 9:00am12:00pm

T. 416-961-6888

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Board of Directors
Staff Team

CRA# 119287092RR0001

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