Documents

Summary Checklist:

• Summary Checklist, Customer Service Standard (Fillable PDF)

Working through the Standard - Examples

• Examples to help you work through the Standard

Information Sheets:

• Information for Executive Directors
• Information for Board Members
• Information for Staff
• Information for Volunteers

Tip Sheets:

• Tip Sheet 1 - Welcoming Customers with disabilities
• Tip Sheet 2 - Welcoming Customers with vision impairment
• Tip Sheet 3 - Welcoming Customers who are deaf, deafened or Hard of Hearing
• Tip Sheet 4 - Welcoming Customers who are physically disabled
• Tip Sheet 5 - Welcoming Customers with speech impairments
• Tip Sheet 6 - Welcoming Customers who are Deaf-Blind
• Tip Sheet 7 - Welcoming Customers with mental health disabilities
• Tip Sheet 8 - Welcoming Customers with intellectual or development disabilities
• Tip Sheet 9 - Welcoming Customers with a learning disability
• Tip Sheet 10 - Delivering Services in the home to customers with disabilities
• Tip Sheet 11 - Delivering Services over the phone to customers with disabilities

The Act

Introduction

1: Nonprofits and The Act

2: Overview

3: Core Principles

4: Requirements

5: Context for Nonprofits

Resources

Documents

Presentations

Key Terms