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Little Bites: Solutions you can snack on - Episode #4 - Heather Johnson on tools to fall in love with

Posted By Sammy Feilchenfeld, February 15, 2018
 

Estimated reading time - 2 minutes. Episode runtime: 12:13 minutes. 

 

Sammy here—your Training Specialist from Volunteer Toronto. Episode 4 of Little Bites is here with more Solutions you can Snack On!

At Volunteer Toronto, we know volunteer managers, like you, are busy. If you’re looking to save time, on challenges from small to big, we’ll give you tips during every episode of Little Bites. Each month I'll welcome a different guest to talk volunteer management, favourite snacks and great ideas we think you should know about. You can check back here monthly for new episodes on our blog!

What tools do you use to make volunteer management easier? Heather Johnson, Manager, Volunteer Program and Human Resources at Dixon Hall Neighbourhood Services, joins me in “The Pantry” to share our top tools and resources that you have to start using today!

We each prepared three favourites that we’ve both relied on in our volunteer engagement practice. Can you guess what they might be? Tune in to find out and you can check out our list below:

 

Want to learn more about these great tools and resources? Take a look at the links below:

  • Trello – A great visual task management tool; you can use it for free online and share it with your volunteers to give your to-do lists an upgrade
  • Slack – Like instant messaging for your volunteers; you can add volunteers as  regular users or guest accounts and non-profits can get upgrades for free
  • Google Sheets – Part of the free Google Drive apps, Sheets lets you upload and live edit spreadsheets at the same time as volunteers and peers
  • Feedback Box – Consider using SurveyMonkey for online surveys or TalkRoute for a virtual voicemail feedback box

 

Do you have a pressing question you want answered on air? E-mail me at littlebites@volunteertoronto.ca or tweet @VolunteerTO with #VTlittlebites.

Thanks for listening, and keep snacking!

 

As Volunteer Toronto's Training Specialist, Sammy Feilchenfeld develops and delivers in-person, online and on-demand training in order to support managers and coordinators of volunteers in Toronto’s non-profit and charitable organizations.


Tags:  best practises in volunteer engagement  Free resources  good leaders  how to be more efficient in your volunteer program  How to keep volunteers  how to motivate volunteers  how to supervise volunteers  How to thank your volunteer  innovative thinking for volunteer management  leaders of volunteers  people management  planning for volunteers  supervising volunteers  Thanking your volunteers  volunteer  volunteer coordination  volunteer coordinators  volunteer engagement  Volunteer Feedback  volunteer management  Volunteer Management resources  volunteer management software  volunteer management tools  volunteer managers  volunteer program  volunteer programs  volunteer retention  volunteer supervisors  volunteer toronto training  volunteer training  volunteers  ways to improve your volunteer program 

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Little Bites: Solutions you can snack on - Episode #3 ft. Kasandra James on common questions

Posted By Sammy Feilchenfeld, January 12, 2018
 

Estimated reading time - 2 minutes. Episode runtime: 12:26 minutes. 

 

Sammy here—your Training Specialist from Volunteer Toronto. Episode #3 of Little Bites is now live with more Solutions you can Snack On!

At Volunteer Toronto, we know volunteer managers, like you, are busy. If you’re looking to save time, on challenges from small to big, we’ll give you tips during every episode of Little Bites.  Each month I'll welcome a different guest to talk volunteer management, favourite snacks and great ideas we think you should know about. You can check back here monthly for new episodes on our blog!

It’s a new year and we want to help you get started on the right note. Kasandra James, Volunteer Toronto’s Subscriptions Coordinator, joins me in “The Pantry” to answer the questions you’ve sent in and asked us time after time.

Tune in to learn about recruitment techniques, working with multiple offices/teams/chapters and the big question of police checks for newcomer volunteers. We also bring you some quick answers to help you enhance your volunteer management practice in the “Lightning Round.”

Listen now to hear all about it:

 

While you listen, here are the 3 main questions (and one of the answers for each) from this episode:

 

Q. “Recruitment can be tough sometimes for small organizations. Though we are doing pretty well with our numbers, I would like to some tips on how to recruit and outreach to new volunteers when your organization is smaller than most.”

A. Try starting internally with your connections and your volunteer's connections to find new volunteers. Word-of-mouth can help a lot!

 

Q. “My organization has chapters, and in some cases offices, all across the country. How do we encourage good volunteer management throughout my organization?”

A. Set standards for volunteer management across your organization based on the reality of roles everywhere (what works and doesn’t in each region). Communicate these standards and ensure proper training is provided.

 

Q. “I ask volunteer candidates to get police checks as part of the screening process. What do I do for newcomer volunteers who may not be able to get a police check?”

A. It's important to not forget the reasons why you need to screen volunteers – If a police check is needed as the volunteer could be working with vulnerable populations, you have to ensure this is completed, no matter what.

 

Do you have a pressing question you want answered on air? E-mail me at littlebites@volunteertoronto.ca or tweet @VolunteerTO with #VTlittlebites.

Thanks for listening, and keep snacking!

 

As Volunteer Toronto's Training Specialist, Sammy Feilchenfeld develops and delivers in-person, online and on-demand training in order to support managers and coordinators of volunteers in Toronto’s non-profit and charitable organizations.


Tags:  Accessible volunteer programs  Accommodating volunteers  advice  Assessing your volunteer training program  Background Screening for volunteers  barriers to volunteering  best practises in volunteer engagement  Challenges for Grassroots Organizations  find a volunteer  finding a great volunteer  finding volunteers  get people volunteering  grassroots groups  Grassroots Growth  Grassroots Leaders  grassroots organizations  how to be more efficient in your volunteer program  how to find great volunteers  how to get staff buy-in for volunteer engagement  how to get volunteers for your event  How to keep volunteers  how to motivate volunteers  how to recruit volunteers  how to screen a volunteer  how to supervise volunteers  How to thank your volunteer  How to volunteer as a newcomer  innovative thinking for volunteer management  leaders of volunteers  Leadership  Making you volunteer program accessible to everyon  networking  non-profits  not enough volunteers  people management  planning for volunteers  Police Records Checks  Police screening  supervise volunteers  supervising volunteers  volunteer  Volunteer Administrators  volunteer ambassadors  Volunteer Assessment  Volunteer assistant  volunteer coordination  volunteer coordinators  volunteer engagement  Volunteer evaluation  volunteer management  volunteer managers  Volunteer orientation  volunteer program  Volunteer Program Policies  volunteer programs  volunteer recruitment  volunteer retention  volunteer screening  volunteer screening best practices  volunteer supervisors  Volunteer Toronto Find volunteers  volunteer training  volunteer-run groups  volunteer-run organizations  ways to improve your volunteer program 

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Little Bites: Solutions you can snack on - Episode #2 ft. Andrea Field on volunteer recognition

Posted By Sammy Feilchenfeld, December 19, 2017
 

Estimated reading time - 2 minutes. Episode runtime: 15:16 minutes. 

 

Sammy here—your Training Specialist from Volunteer Toronto. Episode #2 of Little Bites is now live with more Solutions you can Snack On!

At Volunteer Toronto, we know volunteer managers, like you, are busy. If you’re looking to save time, on challenges from small to big, we’ll give you tips during every episode of Little Bites.  Each month I'll welcome a different guest to talk volunteer management, favourite snacks and great ideas we think you should know about. You can check back here monthly for new episodes on our blog!

To celebrate the end of the year, we welcomed guest Andrea Field, Manager of Education and Volunteer Resources at the Bata Shoe Museum, to “The Pantry” to talk about recognizing volunteers. December is a big time of year to hold volunteer appreciation events, but why not explore the benefits of going beyond a holiday party or National Volunteer Week event and celebrate your volunteers year round!

Tune in to hear about how the Bata Shoe Museum handles recognition, and the big successes that have kept their volunteers coming back. We also talked about the ways you can get to know your volunteers and their motivations to provide meaningful recognition – even without a budget. Listen below!

 

If you just don't have time to listen, here are Andrea’s top three tips for volunteer managers in recognizing your volunteers:

  1. Find ways to recognize your volunteers outside of the organization, such as nominating them for a Volunteer Toronto Legacy Award or Ontario Service Award
  2. Celebrate your volunteers on your website and social media – they can share it with friends and jobseekers can benefit from a positive online presence
  3. Get to know your volunteers! The Bata Shoe Museum gives special recognition to volunteers who have given more than 1000 hours, how would you recognize those volunteers you really know well?

Want to learn more about the reciprocal programs Andrea mentioned? Check out the Toronto Attractions Council and the Ontario Association of Art Galleries. You can also create your own reciprocal arrangements with likeminded organizations and local businesses – just ask and discover what's possible!

Do you have a pressing question you want answered on air? E-mail me at littlebites@volunteertoronto.ca or tweet @VolunteerTO with #VTlittlebites.

Thanks for listening, and keep snacking!

 

As Volunteer Toronto's Training Specialist, Sammy Feilchenfeld develops and delivers in-person, online and on-demand training in order to support managers and coordinators of volunteers in Toronto’s non-profit and charitable organizations.


Tags:  best practises in volunteer engagement  Celebrate volunteers  Free resources  Giving volunteers feedback  how to find great volunteers  How to keep volunteers  how to motivate volunteers  How to thank your volunteer  how to thank your volunteers  innovative thinking for volunteer management  Inspiring volunteers  leaders of volunteers  Leadership  supervising volunteers  volunteer  volunteer coordination  volunteer coordinators  volunteer engagement  volunteer management  volunteer managers  volunteer program  volunteer programs  volunteer recognition  volunteer recruitment  volunteer retention  what kind of recognition do volunteers want? 

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Do politics affect why people volunteer?

Posted By Erin Spink, September 28, 2017
 

Estimated reading time - 2 minutes. Written by Erin Spink. 

 

We're living in a time of significant upheaval, not least of which is being reflected in our political leadership, democratic institutions and civic engagement. Many of us have seen the groundswell of support online, in the streets and through financial donations to specific causes and charities in recent months. But do these shifts extend to volunteer behaviour? We know anecdotally that in North America some volunteer-promotion sites like VolunteerMatch in the U.S. have seen significantly increased traffic to their site, specifically on President Trump’s inauguration day. 

As leaders of volunteers, we have unique insights into shifts in our organization’s key stakeholders, yet we rarely document or share those trends with sector leaders or amongst each other. We’re often the first point of contact for members of the community to our organizations. There is a power and responsibility that comes with that- much like the canary in the coalmine, to announce the changing barometer of stakeholder opinions, priorities and motivations.

Not much gets written about the interconnections between politics and volunteerism, yet the entire political system in this country would collapse without volunteers. Beyond that, at a higher level, whether we work for a charity that is in the cross-hairs of a political figure or party or not, we may feel the shockwaves as people express their political views more tangibly through social activism, advocacy, donating and changing their volunteer behaviour.

I asked questions of both individuals and non-profits to document whether there is a shift going on in volunteer behaviour across North America, and whether any of it is connected to the political landscape. The survey closes Tuesday, October 3rd.

Initial results will be presented at Volunteer Toronto’s VECtor conference. If you're with the media and would like to learn more or attend the conference, please contact Cara Eaton.  

 

 

 

Erin Spink is the founder of spinktank, an innovative think tank on the profession of volunteer engagement. In 2008, Spink produced the first-ever academic work to quantify the concept of “volunteer engagement,” and has since been published in both Canadian and international journals. She has served on the Board of Directors for PAVRO (Professional Administrators of Volunteer Resources – Ontario) for five years, including two years as president, and has been an Instructor in Conestoga College's Volunteer Program Management faculty for eight years.

 

Tags:  activist groups  leaders of volunteers  Non-profit strategy  Toronto  VECTor Conference  VECTor Presenter  volunteer  volunteer engagement  volunteer management  volunteer programs  volunteering in Toronto  volunteerism  volunteers 

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9 things charities want companies to know about asking to volunteer

Posted By Volunteer Toronto, May 12, 2017
Updated: May 12, 2017
 
Estimated reading time: 1 minute

 

You’ve probably experienced it: a corporate team says they want to volunteer—all 50+ of them, this month and at the same time and place. Sounds like a great idea, but is it manageable for your organization? The truth is, probably not. So how can you marry their goodwill with a meaningful and realistic volunteer experience? 

 

This spring, Volunteer Toronto hosted a Subscriber Circle, bringing together volunteer managers from across the city to talk about best practices in volunteering in the corporate sector. Dozens and dozens of requests come in to non-profits every month asking for large groups to volunteer, often with very specific ideas on their perfect team-building opportunity.

 

For the discussion, the group was joined by special guest Elizabeth Dove from Volunteer Canada. And as they set out to tackle the corporate challenge together, what came to light were nine pieces of advice—or things companies should consider—before embarking on employee volunteer initiatives, coming right from volunteer managers, like you, who respond directly to the requests.  

 

Read Volunteer Canada’s blog on 9 things charities want companies to know about asking to volunteer to see the group’s insights from the session.

Tags:  advice  best practises in volunteer engagement  corporate volunteering  supervising volunteers  volunteer coordination  volunteer management  volunteer managers  volunteer program  volunteer programs 

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Measure Twice, Cut Once - Evaluating The Effectiveness of Your Volunteer Program

Posted By Sammy Feilchenfeld, Training Coordinator, March 16, 2016
Updated: March 14, 2016
 

Estimated reading time: 4 minutes

A program evaluation is a process of reviewing all or part of a program to determine how efficiently and effectively it meets its goals. While you might be evaluating your volunteers regularly, you may not be evaluating the volunteer program itself! Through an assessment of key evaluation questions and determining proposed outcomes, you can collect data to analyze the success and impact of your volunteer program.

So why bother going through all of this effort? Here are a few great ways that a program evaluation can help you improve your volunteer program:

 

Measure efficiency

Do you sometimes struggle with finding work for volunteers to do? Do you have too many volunteers working on the same task? Your program’s efficiency can be improved by determining the work that needs to be done and the best way to do it (how many volunteers & volunteer hours, for example).

 

Measure effectiveness

Do you have a long-standing program that doesn’t meet changing needs? Are your volunteers resistant to changes that can improve program delivery? Your program’s effectiveness speaks to the success of volunteers – and their work – striving towards your organization’s mission. You can improve your volunteer program’s efficacy by understanding and eliminating the barriers to success.

 

Measure Impact

Are you going beyond efficiency and effectiveness and making lasting changes in the lives of clients? Do you know how to measure the direct impact of volunteers on clients? Even if you know your program’s impact is already felt or understood by the people who benefit from it, you can improve and advocate for your program by properly measuring and showcasing its impact. It will motivate your volunteers by showing them their impact, help you assess an overall direction for your volunteer program, and give you proof that your program is working that you can share with funders and decision makers.

 

How do you conduct an evaluation of your volunteer program in the middle of everything else you’ve got going on? Let us help you get started with “From Start to Finish: Building the Tools You Need to Evaluate your Volunteer Program” on April 21. You’ll leave this full day workshop with your evaluation questions written, logic model complete, achievable and well-planned goals established, data collection methods ready to go and a step-by-step plan to interpret your data. We’ll coach you through the process and you’ll be ready to take on your program evaluation with all the tools ready to go! Interested in learning more and signing up – click here and register today!

 

As Volunteer Toronto's Training Coordinator, Sammy Feilchenfeld develops and delivers in-person, online and on-demand training in order to support managers and coordinators of volunteers in Toronto’s non-profit and charitable organizations.

Tags:  evaluation  how to be more efficient in your volunteer program  Program evaluation  volunteer management  volunteer managers  volunteer programs  volunteers  ways to improve your volunteer program 

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Be Prepared: Answers To The 5 Most Common Excuses Non-Profit Staff Use To Avoid Engaging Volunteers

Posted By Sammy Feilchenfeld, Training Coordinator, January 6, 2016
 

 Estimated reading time: 4 minutes

 

It’s a new year and you’re thinking about growing your volunteer program– more volunteers means more impact right? Well, before you get more volunteers on board, consider how that will affect the staff of your organization! Getting staff buy-in for volunteer involvement is an important step to ensuring a successful volunteer program. You might face some resistance getting volunteers–or more volunteers–engaged in your organization. Here’s a few helpful tips to help you respond to the 5 most common excuses non-profit staff use to avoid engaging volunteers:

 

It’s more trouble than it’s worth”

Volunteers bring great benefits to:

       The organization by increasing the number of work hours, skills & perspectives contributing toward achieving your mission

       The community by potentially improving the quality and types of services you provide

       The volunteers by providing valuable experience, skills and a sense of community

       The staff by teaching them supervision and management skills along with more resources available to the staff team

 

“I don’t want someone else to do my job”

 Volunteers shouldn’t be brought into do the same work as paid program staff; they should supplement that work by adding value for clients & the organization. Staff can even help create volunteer roles based on their support needs!

 

“I don’t know how to work with volunteers”

You may need to provide training for staff on some elements of volunteer management, but the added benefit is that this training will give staff a better understanding of the value of volunteer engagement.

 

“I don’t have the time”

Staff shouldn’t supervise volunteers unless it’s in their actual job description, so it should be built into the plan for those individuals’ time. Senior leadership should also provide support to these staff to develop management skills and recognize their contribution.

 

“We don’t really need volunteers”

Remember your organization’s mission – if the strategic and work plans include volunteers to achieve your goals, then the benefits are clear and volunteers should be brought on board!

 
It may be difficult to get staff to buy-in to volunteer involvement – being prepared with answers to their comments can be a great start. You should also consider providing training for your staff about the volunteer program; if you don’t know where to start, try using the Canadian Code for Volunteer Involvement as a guide.

If you really want to get a head start on getting staff ready for volunteers, check out Volunteer Toronto’s On-Demand Training program. Our knowledgeable and dedicated trainers will come to your space to provide training on specialized topics for an affordable price! 

 
As Volunteer Toronto's Training Coordinator, Sammy develops and delivers in-person, online and on-demand training in order to support managers and coordinators of volunteers in Toronto’s non-profit and charitable organizations. 

Tags:  How to convince staff they need volunteers  how to get staff buy-in for volunteer engagement  volunteer leaders  volunteer management  volunteer programs 

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